岗位职责
1. To handle all check-ins of guests including the processing of their reservation.  
处理所有客人入店包括预定的程序。
2. To handle all guest requests during their stay.  
处理客人在店期间的所有需求。
3. To handle all front desk cashier duties.  
处理所有收款事宜。
4. To help the Service Assistants in the breakfast lounge to ensure good service and to improve the contact with the residents.  
在早餐吧帮助服务助理确保为客人提供优良的服务并加强与住客之间的沟通。
5. To interact with the residents and explain facilities and services.  
与住客沟通并为其解释公寓的设备和服务。
6. To handle complaints from residents and to refer to management only if the problem cannot be solved without impact on the finances of the company or on the company’s image. 
处理客人投诉并在解决不了的情况下向经理反映但不能影响公司的形象。
7. To provide care and diligence to residents belongings during their arrival, departure and apartment change.  
在客人抵店，离店和换房的时候提供细心周到的服务。

8. To handle all mail, messages, telephone calls, information enquires and related services requested by the residents.  
处理所有邮件，信息，来电和客人要求的信息。
岗位要求
● A minimum of 1-2 years of Front Office experience in the hospitality industry.  
至少在服务行业做前台与1-2年经验。
● Computer knowledge and understanding for office administration. 
懂得电脑操作和办公室行政。
● Very good knowledge of English is a must.  

熟知英语知识。

● Basic knowledge of Japanese is preferable.

略懂日语优先。

● Good knowledge of Tianjin area is a plus.  

要熟悉天津环境。

● Must be service-minded and have the quality of resourcefulness and be attentive and responsive to guest needs.  

要具有服务意识，头脑灵活和尽心尽力满足顾客的需求。

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